Return & Refund Policy
30-day returns
Contact us within 30 days of receiving your item to request a return. For a change-of-mind return, the item must be unused, in its original condition, and in its original packaging.
How to request a return
Email [email protected] with your order number and reason. Please obtain authorization before sending your return. Our return address is optykhaus, Le Verne, 07210 Rochessauve, France.
Damaged, defective or incorrect items
Contact us with your order number and details of the issue so we can arrange an appropriate resolution. The unused and original-condition requirements for ordinary returns do not prevent claims for items received damaged, defective, or incorrect. We cover return shipping when the issue is our error, damage, or a defect.
Return costs
For a change-of-mind return, the customer pays return shipping. There is no restocking fee.
Refunds
Returned items are checked before a refund is approved. Once approved, your refund will automatically be returned to the original payment account within 10 calendar days. Contact us if you need help locating a refund.
Cancellations & exchanges
Contact us for help. We will review your request according to the fulfillment status; we do not promise a separate cancellation window or exchange service. This policy does not limit applicable statutory rights.
Questions? [email protected]